Thank you for shopping at glowrynshop.com! We are committed to providing high-quality products and a positive shopping experience. If you are not satisfied with your purchase, please carefully read the following refund terms.
1. Refund Eligibility
We accept refunds for unused items in their original condition within a certain period of time after receipt. Items must include all original tags, packaging, and accessories and be unworn or damaged. The following items are not eligible for refunds:
Personalized items
Promotional items
Used items
Damaged items
2. Refund Request Period
You must submit a refund request within 30 days of receiving your item. Please contact our Customer Service team within the specified timeframe and provide your order number and relevant information.
3. Refund Process
Please contact our Customer Service team via email, stating your refund request and providing your order number and item information.
We will provide you with a return address and instructions.
Send the item back according to the instructions and retain proof of mailing.
4. Refund Processing
Once we receive the returned item and confirm that it is eligible for a refund, we will process the refund within 5-7 business days. Refunds will be credited to your original payment method, and the processing time will depend on your bank or payment platform’s processing speed.
5. Shipping
For returns due to quality issues, we will cover the original shipping and return shipping costs. For returns due to personal reasons (such as dislike or incorrect order), you will be responsible for the shipping and return fees.
6. Order Cancellation
If you wish to cancel an unshipped order, please contact us as soon as possible. We will do our best to accommodate your request. If the order has already shipped, the refund process will apply.
If you have any questions about our refund policy or need further assistance, please feel free to contact us. Thank you for choosing glowrynshop.com, and we look forward to providing you with a satisfactory shopping experience!